Refund policy

You have 30 days to return an item. Unfortunately, if 30 days have passed since your purchase, we cannot offer you a refund or exchange.
We accept returns of unworn items in their original condition, as you received them, and in their original packaging.

Many types of products cannot be returned, including perishable goods such as food, flowers, newspapers or magazines. We also do not accept returns of lingerie or hygiene products, undergarments, dangerous goods or flammable liquids or gases.

There are no refunds or exchanges on the following items:
Gift cards
Downloadable software
Health and personal care items

We require a receipt or proof of purchase for returns.

Please do not return your purchase to the manufacturer.

There are cases where only partial refunds will be issued (if applicable):
Books with obvious signs of use
CDs, DVDs, VHS tapes, software, video games, cassette tapes or vinyl discs that have been opened
Any item that is not in its original condition, is damaged or missing parts for reasons beyond our control.
Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Upon receipt and inspection of your returned purchase, we will send you an email to notify you that we have received your returned item. We will also notify you at
whether or not your refund will be issued. If granted, your refund will be processed and a credit will automatically be applied to your original credit card or payment method within a few days.

Late or missing refunds (if applicable)

If you have not yet received a refund, please check your bank account again first.
Then contact your credit card company, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time before a refund is posted.
If, after completing all these steps, you have still not received your refund, please contact us at admin@soccersportfitness.ca.

Sale items
Only regular-priced items can be refunded. Unfortunately, sale items are not refundable.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange your item for the same item, please email us at client@soccersportfitness.ca and send your item to 130-3679, rue de l'Hêtrière, Saint-Augustin-de-Desmaures (Québec) CANADA G3A1X1.

Gifts
If the returned item was identified as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.

If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and they will know that you have returned the item.

Shipping
To return a product, you must mail it to: 130-3679, rue de l'Hêtrière, Saint-Augustin-de-Desmaures (Québec) CA G3A1X1.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.

Depending on where you live, the time required to receive your exchanged product may vary.

If you are shipping an item valued at more than 75 $, you should consider using a delivery service that allows you to track the shipment or purchasing delivery insurance. We do not guarantee that we will receive the item you are returning.