Return and exchange policy

What can be returned

The clock starts the day your order arrives: 30 days for a regular-priced item, 10 days for a sale item. Items marked down 40% or more are final sale.

Conditions to meet

• In new condition — unworn, unwashed.
• Clean and odour-free.
• All original tags still attached.
• In its original packaging, also in new condition.

We reserve the right to refuse a return if the item or its packaging doesn't meet these conditions. If that happens, shipping it back to you is at your expense.

Non-returnable items

These items are final sale, for hygiene or personalization reasons:

• Underwear and bras
• Swimwear
• Mouthguards and snorkels
• Masks and face coverings
• Health and personal care items
• Team uniforms, customized or not
• Personalized items
• Physical and digital gift cards

Also final sale: every item marked down 40% or more.

Return fees

No fee applies if you bring your item to the store. International returns are entirely at your expense. Shipping on your original order is not refundable.

How to return or exchange

By mail

1. Start your return or exchange

   Head to the portal. You'll need your order number and the shipping postal code or email used at checkout. That's also where you choose your replacement item if you're exchanging.

2. Repack your parcel

   Put the item back in its original packaging with its tags intact, along with a copy of your order confirmation. Pack it all in a box, bag or envelope made for shipping.

3. Attach your return label

   Print the label generated by the portal and stick it on the parcel. Remove or completely cover the original shipping label.

4. Drop off the parcel

   Bring it to your nearest Canada Post outlet. Postage is prepaid: you pay nothing at the counter. Any applicable return fee is deducted from your refund.

In store

You can return or exchange your items — bought online or in store — at our Saint-Augustin-de-Desmaures shop. No return fee applies. The conditions in this policy apply in full.

Exchanges

Exchanges are handled directly in the online portal, or in store.

Online, it works like a return: you start on the portal and choose your replacement item during the process. No need to place a new order and wait for the first one to be refunded.

The conditions in this policy — deadlines, item condition, final sale items — apply to exchanges exactly as they apply to returns.

Refunds

Once your parcel reaches the shop, your return is processed within 3 to 5 business days.

Your refund goes back to the payment method used at checkout. Allow up to 7 more days for it to appear on your statement, depending on your financial institution.

Paid by gift card: you'll receive a gift card equal to the value of the returned item, minus any applicable return fee.

A problem with your parcel?

Your order is our responsibility until it reaches you. Parcel lost, stolen or damaged in transit: write to client@soccersportfitness.ca and we'll sort it out with you.

Defective item or a mistake on our end

Manufacturing defect, or did we send you the wrong item? That's not a Route claim — that one's on us. Write to client@soccersportfitness.ca and we'll fix the situation at our expense.

Special periods and promotions

Black Friday, Cyber Monday and Boxing Day: no returns are processed during these sale days. You can complete your return as soon as the period ends, within the usual deadlines.

"Buy X, get Y" promotions: returning the purchased item means returning the free item as well, with its tags, in its original packaging and in new condition.

Price adjustments: we don't make price adjustments on past purchases.

Warranty

Our products are covered by the manufacturer's warranty, whose terms vary from brand to brand. Write to client@soccersportfitness.ca with your order number and photos: we'll take the case up with the supplier and come back to you quickly with your options.

The manufacturer's warranty generally doesn't cover:

• Normal wear and tear
• Damage from improper care
• Negligent use of the product
• Damage caused by an accident
• Natural colour fading

Shipping costs for a warranty claim are your responsibility.