The return period is 30 days from the date of purchase for regular-priced items and 10 daysfor sale items.

Items reduced by 40% or more are considered final sale and are neither exchangeable nor refundable.

To return an item, it is important that the following criteria be met:

• The item must be in new condition.

• The item must be in its original packaging. Packaging must be in new condition. You must pack the shoe boxes so that they can be returned to us in good condition.

• The item must have all original labels.

• The item must be clean and odor free.

Soccer Sport Fitness reserves the right to refuse a return if the item or its packaging does not meet the above criteria.

No returns will be accepted during the Black Friday and Cyber Monday sales (Thursday, November 23rd to Monday, November 27th, 2023 at 11:59 p.m.) and Boxing Day (December 26th and 27th, 2023). Returns will be accepted after the end of the sale period if these items meet the other requirements.

We will not make price adjustments on previous purchases. If you wish to return an item that is part of a free promotion, such as "Buy X, Get Y", you must also return the item received free of charge with its tags in the original packaging, in new condition (unworn, unwashed).

The following items cannot be returned or exchanged under any circumstances and are considered firm sales:

• Underwear and bras.

• Mouthguards and snorkels.

• Masks and face covers.

• Swimsuits.

• Personalized team uniforms.

• Personalized items.

• Physical and virtual gift cards.

• Health and personal care items.

A return processing fee of 12.00 $plus tax will be deducted from your refund to cover return shipping.

Initial shipping charges are non-refundable.

International returns are entirely at the customer's expense.

We do not do online exchanges. In order to speed up the process and provide better service, you will need to place a new order for the desired item and return your original order. This way, you'll avoid delays.

You can return for refund or exchange items purchased online or in-store at our Saint-Augustin-de-Desmaures store.

Exchanges can only be made in-store.

Returns and exchanges will be accepted only if items meet the criteria of our return policy.

If the item you have received is defective or damaged, or if we have mistakenly sent you an item that does not conform to your original order, please contact our customer service department. client@soccersportfitness.ca and we'll quickly rectify the situation.

Once the parcel has been received at our store, the return will be processed within 3 to 5 working days.

The refund will appear on your card within up to 7 days, depending on your financial institution and the method of payment originally used.

For payments by gift voucher, a gift voucher of the same value as the returned item will be sent to you, minus a fixed returns charge of 12$.

We guarantee our products up to the level of our suppliers' warranties. Please contact us for more information if you have any questions on this subject by e-mail at client@soccersportfitness.ca.

We are committed to providing you with the best possible service. We will validate the possibility of replacing or exchanging the product or piece of equipment with our suppliers, and we will inform you of the possibilities as soon as possible.

Please note that the following conditions generally void any warranty from the supplier:

Normal wear and tear.

Problems resulting from inadequate maintenance.

Negligent use of the product or equipment.

Damage caused by an accident.

Natural color degradation.

No warranty on final sale products.

Please note that you must assume the shipping costs to exchange a product under warranty.